Questions & Answers

FAQ

Wash guide

All items can be washed in a regular washer and dryer and will not be damaged. you must wash all items INSIDE OUT and with COLD water. Please remember to set the spin on LOW. If you are worried about your item shrinking please only wash the item in the washer and then hang dry it to avoid shrinkage from a dryer. To maintain the best quality of your item would be to have the item professionally dry cleaned.

PREORDER VS PREMADE VS HANDMADE

If the item is listed as "PREMADE" it will ship out in the same/next day. If the item is listed as "PREORDER" Please allow 2-4 weeks for production and shipping. If the item is listed as "HANDMADE" please allow 1 weeks to collect the material and 1 week to handmake and fully ship the item. If you have any questions, feel free to contact us via the contact section or our support team: support@frequencyworldwide.shop

RETURNS| EXCHANGES | REFUNDS

All sales are final ! No refunds, returns or exchanges once the item is shipped out. Please read all product descriptions carefully before purchasing.

In the rare occurence of recieving a defective item, contact our support team: support@frequencyworldwide.shop we will exchange the item for you right away

QUESTIONS & CONCERNS

If you have any questions, concerns, or are unsure of what size to order, please feel free to contact us so we can help you get the perfect fit.